Privacy Policy

01Information we collect

We collect information you provide directly and information collected automatically when you use our site:

• Contact & order details — name, email, shipping and billing address, and phone number when you place an order or contact us.
• Payment information — processed securely by our third-party payment providers. We do not store full card numbers on our servers.
• Usage data — pages viewed, device and browser information, and similar analytics collected through cookies and similar technologies.
• Research-use attestation record — when you confirm the research-use statement at checkout, we record the exact wording and version you accepted, the UTC timestamp of acceptance, the related order and account reference, your IP address, and your browser user agent.

02How we use your information

• To process, fulfill, and deliver your orders and send order and shipping notifications.
• To provide customer support and respond to your inquiries.
• To retain evidence of the research-use attestation you accept at checkout, including the IP address and browser user agent recorded at the moment of acceptance.
• To send marketing emails where you have opted in — you can unsubscribe at any time.
• To detect and prevent fraud and to comply with legal obligations.
• To maintain and improve our website and services.

03Cookies & tracking

We use cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and understand how our site is used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

04How we share information

We do not sell your personal information. We share it only with the service providers needed to run our store — including payment processors, shipping and fulfillment partners, and our email platform — and only as needed to perform their services. We may also disclose information where required by law or to protect our rights.

05Data retention

We keep your information for as long as needed to provide our services, comply with legal, tax, and accounting requirements, and resolve disputes. When it is no longer needed, we delete or anonymize it.

06Your rights & choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of marketing. To exercise any of these rights, email us at support@ioncompounds.com and we will respond as required by applicable law. You can unsubscribe from marketing emails at any time using the link in any message.

07Security

We use industry-standard safeguards, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and continually review our practices.

08Age & children

Our website and products are intended only for adults 18 and older. We do not knowingly collect personal information from anyone under 18.

09Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent revision, and your continued use of the site constitutes acceptance of the updated policy.